Refunds
LaunchBags are instantly delivered digital products. All sales are final once access is provided, except where required by law or where we can’t provide the product as described.
Last updated: August 26, 2026. Seller: Frog Labs LLC.
Why sales are final
A LaunchBag is delivered the moment payment completes, and a download can’t be returned. Once the files have been made available to you, the purchase is final and non-refundable.
What isn’t refundable
- Change of mind.
- Buying the wrong product, or not reading the product description, file formats or US-focus notes before purchase.
- Deciding not to start the business, or not using the materials.
- Results in your business: income, customers, jobs or success. The bags don’t promise any of these.
- Disagreeing with an estimate, benchmark or opinion in the materials. Figures are dated and labeled; rules vary by location.
When we will make it right
Email contact@froglabsllc.com within 30 days of purchase, with the name and email you used at checkout, if:
- You were charged twice or charged in error. We refund the duplicate or erroneous charge in full.
- The files can’t be delivered or won’t open in the formats we list (PDF, .xlsx for Excel/Google Sheets, .docx for Word/Google Docs). We re-deliver or fix first; if we can’t make the product work for you, we refund.
- The product is materially different from what the product page explicitly says it contains. We fix or replace the file, or refund if we can’t.
- A refund is required by applicable law.
Support comes first: for any technical problem, contact us before asking your bank — most issues are a missing email or a file-format question and are fixed the same day.
How refunds are issued
Approved refunds go back to the payment method you used at checkout, through the payment provider that took the payment. Timing after that depends on your bank or card issuer. Payhip provides checkout and delivery; it does not hold funds or decide refunds — refund requests come to us at the address above. If we refund you, we ask that you delete the files.
This policy does not limit rights you have under applicable consumer law, and it does not change the rules of your bank, card issuer or payment provider.